General Policies


Making Appointments

You may schedule online immedicately with the King Health counselor of your choice by scheduling online through the New Client Schedule Now button found on their profile page. If there is no such button then that clinician is currently full. You can choose a different counselor or email us to be put on their waiting list.

King Health Associates provides ease of scheduling through an online calendar that allows you to control your own schedule. This means you can see the openings in each clinician's schedule for the next few months and simply put yourself in at a time that works for you. You can also reschedule and cancel appointments online, without having to play phone tag or miss available appointments while awaiting a response. Our policy is that once you become a client of King Health Associates, you will be in charge of managing all of your appointments on our online calendar system, so we may focus on your clinical needs.


Forms & Policies

All of the King Health Associates Practice Policies, Privacy Statement, Consent to Treatment and Financial Policies will be sent to you once you schedule into the calendar. All of our policies are included in this initial paperwork which you will simply sign electronically. Within these policies are the list of questions to ask your insurance company. You will be expected to print out and bring the Insurance information with you to your first session.


Payment

Cash, check and major credit cards (except Amercian Express and Discover) are accepted for payment. You may also use your Health Savings card. We do not accept payments from 3rd parties for sessions, due to confidentiality. If your parent, friend or family member is paying for your session, you will need to have them reimburse you while you pay us directly.


Cancelation Policy

If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session. The exception to this is if there is an emergency or illness. (A work schedule or childcare change does not constitute an emergency.) If you no show, insurance will not be billed for your session, and you will be responsible for the full fee.


Insurance

Did you know that sometimes out of network benefits can be even better than in-network? Services may be covered in full or in part by your health insurance or employee benefit plan. Be sure to contact your insurance company and find out the details of what is covered. Ultimately, you are responsible for the session fee if your insurance company does not cover the cost of therapy. Click here to use our interactive insurance prompter and be guided on what exactly to ask your insurance company before your first appointment.